Do You Sell to Members of the Public?
Absolutely! While most of our work is done with contractors and dealers, we are happy to sell to you as an individual home or business owner.
What if I am a Distributor, Retailer or Manufacturer?
We do offer discounts for contractors, as well as a discount for purchases made in bulk. Please contact us before placing your order so we can get you the best price possible!
Do You Ship Outside of the United States?
Absolutely! We’ve shipped all across the world, to over 50 countries. We have a special arrangement with UPS for customers in Canada for reduced brokerage rates, but we’re happy to work out shipping details to almost anywhere in the world! (We are, however, subject to restrictions from the U.S. government for certain countries.)
How Do I Measure for My Vent?
- You may like to visit our How-to page in our Help Center. Normally, we will need only one measurement to begin your order: the DUCT OPENING (or air flow) size, which is the actual size of the cut-out in your flooring, wall, cabinet, door or ceiling. The duct opening size is an industry standard way of ordering vents. Sometimes, however, we will also need the overall size (the size that you want your vent to be, including any lip or rimming around the vent) to fit into your baseboard molding or cabinetry, and sometimes we’ll need the depth of flooring, door or other inset that the vent will be placed into.
You can also visit our How-to page for a better understanding of how to measure. If you have any questions, feel free to get in contact with us! Remember – measure twice, cut once. We’re happy to help!
Which Wood Types Do You Stock?
We carry a wide variety of over 2 dozen species of solid woods, including Alder, American Cherry, Ash, Bamboo, Birch, Brazilian Cherry, Cedar, Cumaru, Cypress, Douglas Fir, Heart Pine, Hickory, Ipe, Jatoba, Kempas, Liptis, Mahogany, Maple, Red Oak, Quartersawn, Poplar, Redwood, Spruce, Teak, Walnut, White Oak, White Pine and Yellow Pine. Additionally, we can use your own material in certain circumstances, if it is solid wood, and we can also special-order the wood that you would like in most cases!
Do Your Vents Come Stained or Finished?
Our Vents are sent to you Unfinished, unless you specify otherwise. We keep all Minwax® Oil-Based Stains in stock for interiors, and Sherwin-Williams for exteriors. If you prefer to stain your vent yourself, we’re happy to provide step-by-step instructions! In addition to Staining, we can also Prime Paint or Finish your order.
How Long Will it Take for Me to Receive My Order?
We do our best to keep most popular sized vents and wood choices in stock, but please allow up to 7-12 business days for standard sizes and 2-3 weeks for custom sizes to complete your order, there may be other contributing variables for your timeline. Please keep in mind that this does not include delivery time.
Do you extend payment terms (such as Net 30)?
Unfortunately, we are unable to extend credit terms at this time. As a result, your order must be paid-in-full before we are able to ship to you. In certain rare circumstances, we may be able to discuss separate arrangements on a case-by-case basis.
What payment options do you accept? When will I be charged?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as industry-related checks, and PayPal. At this time, we cannot accept personal checks to initiate an order. We apologize for the inconvenience!
We charge your credit card when we receive notice from our production department that your order is nearly ready to ship. While we make every effort to charge your card on the day that we ship your order, there may be issues that hold it for up for a day or two.
For phone or emailed order requests, payments can be made through the link on the bottom of your invoice. We use a PayPal link that is extra secured but does not require any PayPal account. Payments will be submitted to firstname.lastname@example.org. Also, if you prefer you are welcome to call us with your billing information within 3 to 4 days of your order request and we will bill upon shipment. Delays in billing information may delay your production time for custom pieces.
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